Insights
Let's chat
Repairing internal relations
We engaged Loquiti because economic turbulence became internal unrest among our team. We had ‘steadied the ship’ but not without having to make redundancies, so we needed help to repair our culture. This went beyond a HR matter – from a communications perspective we needed to re-engage our employees to redefine what we stood for, together.
As a board, we’d each been rightfully focused on our primary responsibilities, but internal communications had suffered as a result. Nobody had taken on that leadership mantle.
Loquiti helped us approach this project with honesty and compassion. It would have been easy to ask Katie to ‘fix things’ for us. But instead of coming in and taking over, her approach was to nurture better communication among us – empowering us to start talking about the things that mattered. This naturally included what had happened, but critically, also, our future.
This wasn’t about labelling a new set of values or ticking a C-suite box to demonstrate greater empathy. By engaging with our wider workforce – and importantly, everyone around the boardroom table – we better understood each other, and the work we needed to do to rebuild not only our identity, but trust. At the start of this project, around 60% of our colleagues said they were actively looking for alternative employment, and our trust level averaged 3.8 out of 10. Now those same figures are 12% and trust has grown to 7.1. We have a long way to go, but internal communications is no longer a ‘nice to have’ at board level.
COO, professional services
Related
Return to insights
If you’re looking for a new perspective, let’s talk.
Please complete all required (*) fields:
